1. Who We Are
MessengerSky is an instant messaging and communication service that enables users to communicate, share content and use related social and communication features. In this Privacy Policy, “MessengerSky,” “we,” “us” and “our” refer to the MessengerSky service and its operators.
For privacy questions, requests or concerns, contact us at info@messengersky.com.
2. Scope of This Policy
This Privacy Policy applies to information processed through MessengerSky applications, websites, support channels and related services that link to or reference this policy. It does not govern third-party services, websites or applications that may be linked from MessengerSky or used by you independently of our service.
3. Information We Collect
3.1 Information You Provide
We may collect information that you provide directly to us, including your name, username, email address, telephone number, profile information, profile image, date of birth or age information where required, communications with customer support, safety reports, account settings and other information you choose to submit.
3.2 Messages and Shared Content
MessengerSky may process messages, media, files, reactions, profile content and other information that you send, receive or share through the service to provide requested functionality, deliver content, prevent abuse, maintain service integrity and comply with applicable legal obligations. The categories of data processed depend on the features you use and the technical design of the service.
3.3 Contacts and Address Book Information
If you choose to use contact discovery or a similar feature and grant the necessary permission, we may process contact information from your device for the purpose of helping you identify people you may know on MessengerSky. You can control device permissions through your device settings.
3.4 Device and Technical Information
We may collect information about the device and connection used to access MessengerSky, such as device type, operating system, application version, browser type, language, approximate location derived from technical information, IP address, network and connection information, identifiers, crash reports and diagnostic information.
3.5 Usage Information
We may collect information about how you interact with MessengerSky, including features used, interactions with content, performance information, settings, timestamps, pages or screens viewed and other service activity necessary to operate, analyze and improve the service.
3.6 Information From Others
We may receive information from other users, service providers, authentication providers, app stores, business partners, law enforcement authorities or other sources where permitted by applicable law. For example, another user may report an account or identify you in content submitted to MessengerSky.
4. How We Use Information
We may use information to:
- create, authenticate and manage accounts;
- provide messaging, communication and social features;
- deliver, maintain and improve MessengerSky;
- personalize features and remember your preferences;
- respond to support requests and communicate with you;
- monitor performance, troubleshoot errors and maintain service reliability;
- protect users, investigate abuse and enforce our Terms of Service and safety rules;
- detect, prevent and address fraud, spam, security incidents and other harmful or illegal activity;
- comply with legal obligations and respond to valid legal processes;
- develop and test new features using appropriate safeguards; and
- carry out other purposes disclosed to you or permitted by applicable law.
5. Legal Bases for Processing
Where privacy laws require a legal basis for processing personal data, MessengerSky may process information because it is necessary to provide the service or perform a contract with you; because processing is necessary for our legitimate interests or those of another party and is not overridden by your rights; because you have provided consent; or because processing is necessary to comply with a legal obligation or protect vital interests.
6. How We Share Information
We do not sell personal information in exchange for money. We may share information in the following circumstances:
- With other users: information you make available through your profile, messages, groups or other sharing features may be visible to the recipients or audiences you select.
- With service providers: we may use providers that support hosting, infrastructure, security, analytics, communications, customer support and other operational functions. They may process information only as necessary to provide services to us and subject to appropriate contractual or legal obligations.
- For safety and legal reasons: we may preserve, disclose or otherwise process information when reasonably necessary to comply with law, respond to valid legal requests, investigate violations, protect rights and safety, prevent fraud or security incidents, or respond to emergencies.
- Business changes: information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets or similar transaction, subject to applicable law.
- With your direction or consent: we may share information when you ask us to do so or authorize a connection with another service.
7. Public and Shared Information
Information you choose to post or share in public, group or recipient-visible areas may be seen, copied, forwarded or otherwise used by the people who can access that content. You are responsible for considering the audience before sharing personal or sensitive information.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide MessengerSky, maintain security, resolve disputes, enforce agreements, comply with legal obligations and pursue legitimate business purposes. Retention periods vary depending on the type of information, the purpose for which it was collected, the sensitivity of the information, applicable legal requirements and whether the information is needed for security or abuse prevention.
When information is no longer required, we delete, anonymize or aggregate it in accordance with our operational and legal requirements. Some information may remain in backup systems for a limited period before being overwritten or deleted.
9. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of or restriction of certain personal information; object to certain processing; request data portability; withdraw consent where processing is based on consent; and lodge a complaint with a competent data protection authority.
To make a request, contact info@messengersky.com or use our Data Deletion Request page. We may need to verify your identity before fulfilling a request. Your rights may be subject to limitations or exceptions under applicable law.
10. Account Deletion
You may request deletion of your MessengerSky account and eligible personal information through the Data Deletion page or by contacting us. After receiving and verifying a request, we will process it in accordance with applicable law and our retention requirements. Certain information may be retained where necessary for legal compliance, security, fraud prevention, dispute resolution, enforcement or other lawful purposes.
11. Security
We use reasonable administrative, technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss or destruction. Security measures are designed according to the nature of the information and the risks involved. No internet-based service or method of electronic storage can guarantee absolute security.
You should also protect your account credentials, use available security features, keep your device secure and avoid sharing passwords or verification codes with others.
12. International Data Transfers
MessengerSky and its service providers may process information in countries other than the country where you live. Where required by applicable law, we use appropriate safeguards for international transfers of personal data.
13. Children and Teen Privacy
MessengerSky does not knowingly collect or use personal information from children in violation of applicable law. Access to certain features may be limited based on age or jurisdiction. If we learn that personal information has been collected from a child in a manner that violates applicable law, we will take appropriate steps to delete or otherwise address that information.
Parents, guardians and users may contact us at info@messengersky.com regarding privacy concerns involving a child. For child protection concerns, please also review our Child Safety page.
14. Cookies and Similar Technologies
Our website and services may use cookies, local storage, SDKs and similar technologies to provide functionality, remember preferences, understand service performance, maintain security and support other legitimate operational purposes. Where required by law, we will request consent before using non-essential technologies. You may be able to manage certain technologies through browser, device or application settings.
15. Third-Party Services
MessengerSky may integrate with or link to third-party services. Those services operate under their own privacy policies and practices. We encourage you to review the policies of third parties before providing them with personal information.
16. Automated Processing
We may use automated systems to help protect MessengerSky, detect spam or abuse, maintain security, prioritize content or reports, analyze service performance and support other operational functions. Where applicable law provides rights relating to automated decision-making, you may contact us to exercise those rights.
17. Data Protection Complaints
If you have concerns about how we process your personal information, please contact us first at info@messengersky.com. Depending on your location, you may also have the right to submit a complaint to the relevant data protection or privacy authority.
18. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to MessengerSky, legal requirements or our data practices. When we make changes, we will update the effective date and, where required, provide additional notice or obtain consent. Your continued use of MessengerSky after an updated policy takes effect is subject to applicable law and the updated policy.
19. Contact Us
For questions about this Privacy Policy or our privacy practices, contact:
MessengerSky Privacy Team
Email: info@messengersky.com